GENERAL
For any inquiries, please feel free to contact us. We are here to assist our valued customers' questions through SNS dm, email and whatsapp.
【Whatsapp】
+6583631495 (text only)
【Email Addresses】
【Instagram】
Kindly note that inquiries through social media such as Instagram DM or other email addresses may be lost or delayed, so please contact CS at whatsapp and include your order number or brand for faster processing.
We are running A’ddict official website and A’ddict Shopee (SG,MY,TH,PH)
For further information please check on the ‘Shipping’ FAQ.
Your account may have been automatically deactivated for some reason, although you have yet to process it on your own.
If you cannot log in, don't hesitate to get in touch with us so we can investigate and assist you accordingly.
You need to sign up as a member/ verify your account and you can get the voucher code :)
- Click the "reward" button on the left side bottom
- Sign up / Log in
- Click the "reward button" >> earn points >> Create account
- Verify the email by clicking the link
- After verifying your email >> Reward button >> get points >> You'll get $5 voucher code
You can also follow the steps guideline >> https://abit.ly/addictmembership
Unfortunately we don't have offline store in Singapore yet 🙏 Hope we can meet soon 😉 You can check our product details here >> https://a-ddict.sg/
ORDER
If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.
Kindly send us an email at cs@a-ddict.sg or Whatsapp us with your name and phone number, as well as the items that you purchased, so that we can search your order.
Right after an order is placed, an order confirmation email is sent to the email address you designated.
If you could not locate the email, please check your junk box just in case the corresponding email was automatically sorted as spam and delivered to the junk box.
Please note that only one discount coupon code can be applied per order. However, FREE SHIPPING coupon and discount coupon can be used together. If you apply 2 or more discount codes, the larger discount will be applied.
Once you add all the products in your cart, you can check the final discount and free gifts that you will receive during checkout.
If your order is already paid and you wish to change your shipping address, cancel or edit your order, please contact us before 09:30 AM (SGT) and include your order number for faster processing.
SHIPPING & RETURNS
a-ddict.sg is dedicated store for Singapore and Malaysia customers.
For the country outside Singapore and Malaysia, please visit our dedicated website below:
A’ddict Korea
A'ddict Hongkong
A'ddict Malaysia
A'ddict US
A'ddict Taiwan
A'ddict Vietnam
A’ddict Thailand (Shopee)
Other countries (A’ddict Amazon)
*We are not guarantee and responsible for the purchase made outside the store listed above
Singapore
Orders over $90.00 ship for free!
Orders under $90.00 ship will be charge for SGD $5.00
Malaysia
Orders over $90 ship for free!
Orders under $90.00 ship will be charge for SGD $7.00
Singapore
For Singapore it will takes 3-5 business days depending on the shipping carrier situation.
If you didn’t get the package more than the estimated time please contact our customer service
Malaysia
For Malaysia it will be vary depending on your location:-West Malaysia will takes 3-7 business days
-East Malaysia will take up to 14 days depending on the location.
Please note that the shipping to Malaysia might be different due to the customs clearance process. If more than 14 business days have passed since your package shipped and you still haven't seen any updates, please contact us at Whatsapp or email us at cs@a-ddict.sg for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.
If your order is already paid and you wish to change your shipping address, cancel or edit your order, please contact us before 09:30 AM (SGT) and include your order number for faster processing.
Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide us with the correct shipping information during the checkout process. We will not be held liable for any failed delivery due to wrong delivery information provided by customer during checkout.
It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!
If more than 14 business days have passed since your package shipped and you still haven't seen any updates, please contact us at Whatsapp or email us at cs@a-ddict.sg for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.
If your order arrives damaged or defective, we can assist with a refund or replacement within 15 days of purchase. Please reference your order number with all communications with our customer service for faster assistance.
1. Only products purchased on A'ddict may be returned for a refund or replacement.
2. We cannot accept items purchased from another retailer for a refund or replacement.
3. Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
4. Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.
5. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
6. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
7. If you have yet to receive your refund, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
For other inquiries please contact us at Whatsapp or email us at cs@a-ddict.sg
PRODUCTS
The silver tube is the renewal version.
Same fragrance with the different name & packaging 🙂
But the texture is upgraded from cream type to non-sticky primer type
Fever Love Naked Girl (White) → Naked Musk 103
Fever Love Naked Boy (Black) → Naked Sandalwood 201
The scent is the same, the differences is on the perfume type. Fever Love is cream type and the renewal Naked is primer type 😊
Solid Perfume
Musk 103: Soft, Subtle scent, musky, vanilla, powdery
Sandalwood 201: Rainy Forest, Incense, woody scent
Muguet 313: Lily, clean, refresh, soapy scent
Tuberose 420: Floral, Alluring scent
Oak Moss 501: Mossy, Patchouli, Waterlily,fresh, summery in a green, earthy scent
Eau de Parfum:
Blanc De Bloom: Soft, Soapy scent
The First: Cold, Musk, Soapy scent
Void Wood: Woody, Smoky, Sexy scent
Eat The Peach: Sweet, Woody, Peach Scent
Before Sunset: Citrus, Neroli, Orange blossom, and Musk scent
Peel the bergamot: Bergamot, Mimosa, cedarwood, citrusy, shining bright day in a monet garden scent
Sandalwood + Eat the Peach = Sweet fruity with a woody scent
Tuberose + Void Wood = Deep forest, matured floral scent
Musk103 + Eat the Peach = Sweet peach floral scent
Musk103 + Void wood = Sweet, comfortable and clean woody scent
Muguet + Eat the Peach = So sweet and pure lily
Muguet + Blanc de Bloom = sweet and clean, pure laundry
for more information.. >> https://a-ddict.sg/collections/all